IHG Hotels & Resorts

Disrupting the hotel & hospitality sector with a ground-breaking procurement partnership with leading hotel group, IHG Hotels & Resorts.

The challenge

With 6000+ destinations and 18 hotel brands including Crowne Plaza & Holiday Inn, IHG Hotels & Resorts is one of the biggest players in the hotel & hospitality industry. Every day, six new hotels open somewhere in the world, and in the past, new IHG hotel owners struggled to source a vast range of products from limited local supply chains, relying heavily on personal contacts and expensive local agents.

The range of products required to successfully open a new hotel can be overwhelming – from cutlery to uniforms, bed sheets to pool-cleaning machines, over 6000 individual product SKUs are required to furnish each hotel. Costs can spiral sky high as supply chains and spend leverage opportunities are severely limited to a single hotel’s order volumes, leaving little room for negotiation.

The results

Signalling a completely fresh approach in this sector, IHG’s new procurement partnership with Link blends FMCG supply chain excellence with hospitality procurement expertise and program management skills to create a truly unique service solution which is delivering tangible results.

We understand that every hotel is unique, and requires an equally unique approach to its procurement needs. That’s why we offer a tailored, bespoke solution for each of our clients, ensuring that their FF&E and OS&E projects are delivered on time, in full, and within budget.

Link’s specialist hospitality team provides procurement services supporting IHG hotel refurbishments and new openings. Utilising a purpose-built hospitality portal, linked to 4000+ suppliers, Link’s solution provides support through all stages of the hotel opening cycle including product design, mock-up rooms, project management, hotel mapping, supplier management, logistics and deployment.

The approach brings a fresh, invigorating and sustainable end to end supply chain solution based  on Link’s core strengths and principles tapping into years of supply chain experience, delivery excellence and corporate responsibility to source ethically.

“This is an exciting development in IHG’s procurement strategy. Combining Link’s technology, expertise & global supply chain network is a real game-changer for us.”

Sopan Shah, Chief Procurement Officer - IHG