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Regional Client Solutions Director
Company: Link Europe
Location: United KingdomRole purpose
The Regional Client Solutions Director will lead the development and presentation of tailored solutions for strategically important new-business and growth opportunities.
Working across sales, operations, sourcing, creative, technology, sustainability, implementation and finance, the role will translate client requirements into a credible, differentiated and commercially sustainable solution. The individual will act as a senior subject-matter authority throughout the pursuit, giving prospective clients confidence that the agency understands their requirements and has the capabilities, resources and operating model to deliver them.
The Regional Client Solutions Director will own the architecture and articulation of the proposed solution. The Global New Business Director will retain overall ownership of the commercial relationship and pursuit, while the Bid Manager will manage the bid process, governance and submission timetable.
Key responsibilities
Opportunity assessment – Work with the Global New Business Director to assess qualified opportunities, identify the client’s underlying challenges and determine the level of solutions support required.
Client discovery – Participate in discovery meetings and workshops, asking the appropriate operational, commercial and strategic questions to understand the client’s current state, objectives, requirements and success measures.
Solution architecture – Develop tailored operating models covering the relevant combination of creative production, POSM, print, promotional merchandise, events, retail execution, technology, sourcing, logistics, warehousing and associated services.
Solution strategy – Establish the solution’s central proposition, differentiators and win themes, ensuring that the response addresses the client’s stated requirements and broader business priorities.
Cross-functional coordination – Bring together the appropriate regional and functional specialists to develop a complete solution, with clearly defined responsibilities, workflows, resources and dependencies.
Commercial modelling – Work closely with Finance and Pricing to develop commercially viable models, including cost-plus, management fee, retainer, funded-resource, rate-card and hybrid approaches where appropriate.
Client value – Demonstrate how the proposed solution will deliver measurable savings, speed, quality, innovation, sustainability, compliance, transparency and operational improvement.
Technology and data – Incorporate relevant technology, reporting, analytics, inventory management, sustainability measurement and integration capabilities into the proposed solution.
Proposal development – Provide the substantive solution content and direction required by the Bid Manager and presentation-support teams, ensuring that written proposals and presentations accurately represent the delivery model.
Solution validation – Challenge assumptions, identify delivery risks and obtain confirmation from operational, regional and functional stakeholders that the proposed solution is realistic and deliverable.
Client presentations – Present and defend solutions during credentials meetings, workshops, pitches and formal tender presentations, responding confidently to operational, technical and commercial questions.
Global and local alignment – Ensure global solutions are scalable while allowing for the regulatory, cultural, supplier, technology and service requirements of individual markets.
Transition planning – Establish the high-level implementation approach during the pursuit and, following contract award, lead a structured handover to the implementation and account-management teams.
Opportunity conversion – Remain actively involved throughout clarification, negotiation and final selection stages, adapting the solution where necessary to increase the probability of conversion.
Solutions knowledge – Maintain a library of proven operating models, solution components, innovations, commercial approaches and lessons learned that can be adapted for future opportunities.
Continuous improvement – Monitor developments across marketing procurement, production, technology, AI, sustainability and supply-chain management, incorporating relevant innovation into future solutions.
Executive reporting – Provide the Global New Business Director and senior leadership with clear updates on solution progress, outstanding decisions, dependencies and material delivery risks.
Core competencies and experience
Significant senior experience in marketing procurement, marketing execution, outsourced services or a comparable solutions-led environment.
Strong understanding of enterprise and transactional operating models.
Demonstrable experience developing complex, multi-service or multi-market client solutions.
Senior-level presentation, facilitation and stakeholder-management skills.
Sufficient commercial and financial acumen to contribute meaningfully to pricing and commercial-model discussions.
Ability to convert complex operational information into a clear, persuasive client proposition.
Strong understanding of implementation, governance, technology, reporting and performance-management requirements.
Ability to influence regional and functional stakeholders without necessarily having direct line authority.
Confident working with procurement, marketing, finance, operations and executive-level client stakeholders.
Strong judgement, attention to detail and ability to work effectively under tender deadlines.
Suggested success measures
Conversion rate of opportunities receiving solutions support.
Quality and deliverability of proposed solutions.
Client feedback following presentations and solution workshops.
Compliance with agreed bid and presentation deadlines.
Accuracy of resource, operating-model and implementation assumptions.
Effectiveness of handover from new business into implementation.
Reuse and continuous improvement of solution components.
Contribution to qualified enterprise pipeline and awarded contract value.
Apply here Email: [email protected]
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